Even though we ship worldwide, in some rare cases we may refuse shipping to any destination without an explanation. This would be determined by our ability to safely and securely ship the item to your destination. We attempt to process all orders within 3 business days. The items are shipped from Australia. Delivery time depends on destination and other factors. It may take longer during holiday seasons.

All items remain property of That’s Me the Label until you received them and made a final decision to keep them. Purchasers are responsible for shipping charges.

Warranty and Guarantee

Margo Mott proudly offers her personal guarantee for all the products we sell. If for some reason you are not completely satisfied with your purchase, we will strive to achieve your deepest satisfaction. We offer 14 day replacement or money back guarantee for all our items.

14 day money back guarantee

The first 14 days after you receive the item are for you to make sure that the item is the right size and colour, free of any defects, and overall meets your expectations. If you are not satisfied with your item for any reason, please return it within 14 days for a replacement or money back. All returned items have to be in their original re-sellable condition and must not be worn, soiled, marked, damaged, washed, dry cleaned, ironed or altered.

All requests for returns have to initially be made to info@thatsme.com.au. We will respond with return instructions.  We will attempt to process refunds within 3 business days of receiving the item at our end. Customer is responsible for return shipping. No refunds on shipping costs. Replacements of defective items are sent to you free of charge.

Other Policies

We can not take responsibility for any customs delays, duties, import taxes.

We greatly appreciate your feedback. You can send your feedback using the contact form at https://www.thatsme.com.au/contact-us.

If you would like us to alter your items, we can do it for $15 per alteration plus shipping both ways. We do not accept returns on altered items.

Terms ans conditions of website use

The following rules and regulations apply to all visitors to, or users of the website, the homepage www.thatsme.com.au.By using this website you agree to be bound by these rules and regulations, as they may be modified at any time and posted on this website. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, www.thatsme.com.au website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of That’s Me the Label Pty Ltd and are protected by copyright, trademark, trade dress and other laws.

Copyright Notice

www.thatsme.com.au website and all its materials, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video and audio (collectively “Materials”) are protected by copyright laws and other international laws and treaties.

All materials are provided by That’s Me the Label as service to its current and prospective customers and visitors to the website. These materials may only be used for personal informational purposes and only if you also retain all copyright and other propriety notices contained on the materials. No right, title or interest in our materials is conveyed to you. This is a limited license, not a transfer of title to our materials. Such license is subject to the following restrictions:

– You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or any of its materials without our prior expressed written permission;

– You may not access or use the www.thatsme.com.au website for any competitive or commercial purpose; and

– You may not permit any copying of our materials. Any unauthorised copying, alteration, distribution, transmission, performance, display or other use of these materials is prohibited. That’s Me the Label may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by That’s Me the Label.

Trademark Credits

If you use any of the That’s Me the Label trademarks to refer to our activities, products or services, you must include a statement attributing those trademarks to us. You must not use any of our trademarks:

1. In or as the whole part of your own trademarks;

2. In connection with activities, products or services, which are not ours;

3. In a manner which may be confusing, misleading or deceptive; or

4. In a manner, that disparages us or our information, products or services.

This website may also contain references to other trademarks, trade names, brand names, and/or trade dress from entities other than That’s Me the Label. These trademarks, trade names or brand names are the property of the respective owners and references to them do not suggest sponsorship or association with That’s Me the Label.

Linking

Periodically, links may be established from this website to one or more external websites or resources operated by unrelated third parties (Third Party Sites). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to www.thatsme.com.au website. These links should not necessarily be deemed to imply that That’s Me the Label endorses the Third Party Sites or any content therein.

That’s Me the Label do not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Site is at your own risk. That’s Me the Label have no liability arising out of or related to such websites and/or their content or for any damages or losses caused or alleged to be caused by or in connection with any purchase, use of reliance on any such content, goods, or services available on or through any such Third Party Site.

Special Notices

That’s Me the Label has a no-tolerance policy regarding the use of our trademarks or names in meta tags and/or hidden text. Specifically, the use of our trademarks or names in meta tag keywords is trademark infringement, and the use of trademarks or names in page text, meta tags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Linking to www.thatsme.com.au webpage is prohibited without expressed written permission from That’s Me the Label. Framing, in line linking or other association of www.thatsme.com.au website or its materials with links, advertisements and/or other information not originating from www.thatsme.com.au website is prohibited without an expressed written permission from That’s Me the Label.

Limitation of Liability

In no event will That’s Me the Label by Margo Mott be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked websites, including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from the use of or reliance on the information present.

Site Updates and Revisions

That’s Me the Label may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time and without notice. That’s Me the Label also reserves the right to change, modify, add or remove any portion of these terms in whole or in part, at any time, at its sole discretion, and without notice. That’s Me the Label may terminate the authorisation, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.

Submissions

We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to That’s Me the Label shall be and remain the exclusive property of That’s Me the Label. Your submission of any such comments shall constitute an assignment to That’s Me the Label of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. That’s Me the Label will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original work.

If you have any further questions regarding our site terms and conditions, please contact That’s Me the label at info@thatsme.com.au.